OPI stands for Over-the-Phone Interpreting. In some cases, when someone has an OPI account, they call a phone number and then make a request for a particular language. Within seconds to a few minutes, depending on how common the language is, the caller is connected to an interpreter and the conversation begins. If the caller wants to contact someone who is not in the same room, as in when a doctor’s office wants to remind a patient of an upcoming appointment, a third-party dialout may be made. That means that the caller provides the operator with the patient’s phone number.
Later this year, Midwest Language Services, LLC will have OPI on-demand, which means that our clients will be able to use our app to quickly be connected not only to OPI interpreters, but also VRI interpreters. VRI stands for Video Remote Interpreting.
Be sure to check our website regularly in the coming weeks to find out when this service becomes available. Most of our current clients will be able to keep their current PIN to be connected to OPI. New clients will be assigned a PIN for their accounts.
