Interpreting Services
OVER-THE-PHONE INTERPRETING (OPI) AND VIDEO REMOTE INTERPRETATION (VRI) IN 300+ LANGUAGES
Features Include:
On Demand 24/7/365
No setup fees to initiate use of the service
Users charged per minute
Scheduled calls required for some rare languages (there is a 30 minute minimum charge for these calls)
Some languages may require longer wait times outside of normal work hours
On-Demand, 24 Hours a Day, 7 Days a Week
(Contact us to set up an account. Most accounts are set up within two business days.)
Do you have employees, clients, patients, hotel guests, or parents of students who visit your office and do not speak English as their first language?
Midwest Language Services is pleased to announce that we now offer over-the-phone (OPI) interpreting in over 300 languages, including Spanish, French, Haitian Creole, Japanese, Burmese languages, and many more!
Fill out the form below to request an on-demand over-the-phone and video interpreting language line for your organization!
SCHEDULED AND ON-DEMAND VIDEO INTERPRETING
Scheduled Video Remote Interpreting (VRI)
Scheduled Video Remote Interpreting (VRI) is available in multiple languages. This involves using a platform such as Zoom to invite an interpreter or team of interpreters to convey your verbal message into a spoken language or American Sign Language.
Midwest Language Services, LLC provided ASL (American Sign Language) interpreters for the 2021 Virtual NASA Exploration Science Forum & European Lunar Symposium. This was the first time NASA and provided accessibility of to the deaf and hard-of-hearing in this way.
Midwest Language Services, LLC provided interpreters for the 2021 Virtual NASA Exploration Science Forum & European Lunar Symposium.
We also provide scheduled VRI and on-demand VRI for multiple school meetings in a variety of languages.
For special events and for assignments lasting longer than two hours, we assign two interpreters to ensure the best possible experience for attendees.
To help ensure we have someone available for your online event or appointment, please contact us as early as possible.
Scheduled Video Remote Interpreting is billed by the hour, per interpreter, and may include preparation time for the interpreter(s), depending on the complexity of the event.
Cancellation Policy for Interpreting Assignments
Interpreters are in high demand for their services, whether they be spoken language interpreters or sign language interpreters. For that reason, Midwest Language Services, LLC must enforce a cancellation policy to ensure that interpreters are paid for the time they have reserved for your appointment and for missed opportunities to accept appointments for other clients.
Our agency realizes that sometimes people do not show up for their appointments. It is incumbent upon the client to call or send a reminder to the non-native English speaker to help ensure that they arrive promptly for their appointment on the assigned day at the correct time.
The cancellation policy is that if an appointment is cancelled within a 48 hour time frame of the appointed time, an invoice for the full amount (a minimum of two hours) will be issued, not including mileage.
To save money, consider signing up for our over-the-phone interpreting services, so that you may call an interpreter to speak with your client in their language to remind them of their appointments and to avoid charges for unexpected cancellations.
Please let us know if you have further questions and we will be happy to assist you.
Thank you for your understanding. We look forward to working with you.
On-demand Video Remote Interpreting (VRI)
Have access to interpreters of over 200 languages 24 hours
a day, 7 days a week, all year long.
Pay only for the minutes used.
This is a convenient solution for offices that have clients from multiple languages and cultures.
On-demand VRI is useful when your clients and people with limited English proficiency are onsite at your location and a live-interpreter is unavailable.
If your the people with limited English proficiency are not at your location, then you must schedule a video remote interpreter. (See link above.)
Interpreting FAQs
Frequently Asked Questions
What is interpreting? How is it different from translating?
Interpreting conveys signed or spoken language into another language. Translating involves conveying written language from a source text into a target language.
What is the benefit of having multiple interpreters?
Interpreting requires a high degree of concentration to hear and convey that message into another language. A team of interpreters switch off to avoid fatigue and help maintain consistency and accuracy of your message. Fatigue can be a major cause of inaccuracy, so we minimize risk of this happening by the scheduling the appropriate number of interpreters for your assignment.
The interpreter who is interpreting is the active interpreter and the other interpreter is the support interpreter. Without relief, it is unrealistic to expect an interpreters to consistently accurate interpretation.
Assignments lasting longer than two hours will be assigned two interpreters.